Addam Wassel's Blogging Adventure

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US Customer Service
Phone toll-free in the US and Canada: (800) 201-7575
Phone from outside the US and Canada: (206) 346-2992 or (206)-266-2992
Another direct line: (206) 266-2335

I'm usually pretty good about ordering things online. I check and recheck just to be safe that all my information is there. But today, while finishing up my Christmas shopping from Amazon I was trying to multitask, talking with my sister and ordering at the same time. Just as I hung up the phone, I forgot where I was checkout process and hit the "Place Order" button - which anyone who has gotten anything from Amazon knows you push about 3 times in the process. The problem arose when it was the LAST button and I hadn't changed the shipping address.

So I freaked.

Hurriedly, I logged in and changed the address on one order. Phew! Everything was going to be fine. I log into the other order to do the same but there's no change shipping address button for me to press! I immediately go to the help pages of the site - I did this once before when ordering from Tiffany's. I called them up and they changed it right then - so I figured I could do the same for Amazon. After searching the section for 20 minutes, I realized I was wrong. There is no 800 number to call... anywhere!

So I Googled it and found this page. Thank you! I called the service line and after the repeated "Check the Help section of our site" warnings, and a 15 minute wait, I got an actual human on the phone and my problem was fixed in 4 minutes.

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